Mitel Unified Communicator Advanced
Mitel Unified Communicator® (UC) Advanced (formerly Mitel Your Assistant® Premium) is Mitel’s award-winning unified communications client that integrates presence and availability, secure instant messaging, audio conferencing and web and video collaboration with the call control capabilities of your business communications system. UC Advanced also integrates with leading business productivity tools like Microsoft® Exchange/Outlook® and Office as well as IBM® Lotus Notes®.
Product Key Features
- Improved Efficiency: UC Advanced provides users with the tools to manage and control their personal communications simply and efficiently. UC Advanced users are accessible and able to respond immediately through real-time communication methods. Contact information can be launched from caller-ID screen pops, while secure chat and web and video collaboration sessions can be initiated with a single click.
- Improved Communication Choices: UC Advanced enables smarter communication with co-workers, suppliers and customers. UC Advanced employees can choose the best method of communication before even initiating contact, thereby improving the efficiency in their interactions with others. By incorporating UC Advanced voice communications, conferencing and collaboration capabilities into popular business applications, user productivity can be enhanced with click-to-call from personal information managers (PIMs), Internet Explorer®, and Microsoft Office.
- Improved Mobility: UC Advanced softphone improves the effectiveness and productivity of mobile workers, enabling them to become more accessible to customers, management and their co-workers regardless of location. UC Advanced supports integration with Mitel Unified Communicator Mobile (formerly Mitel Mobile Extension) so that when a user is busy on a call using their mobile device their call status is updated to “in a call”. The mobile call can also be easily retrieved from the UC Advanced client, whether in deskphone mode or softphone mode.
- Improved Integration Options: UC Advanced supports an applications programming interface (API) that enables users to embed UC Advanced voice communications, conferencing and collaboration capabilities into mission-critical business process systems such as CRM, ERP and service desk applications. By integrating UC Advanced with Microsoft Dynamics CRM, contact information can be launched based on the incoming caller-ID.