Mitel Applications Suite

Business Success is Built on Providing Quality Service, Building Relationships, and Returning Customers

Knowing when, where, and how the customer wants to communicate is key to building relationships. The most important connection is often the voice on the other end of a telephone. The Mitel® Applications Suite (MAS) provides a rich set of advanced software applications, including Mitel NuPoint Unified Messaging™ (UM), Mitel Speech Auto-Attendant, Mitel Unified Communicator (UC) Mobile, Mitel Audio & Web Conferencing (AWC), Mitel Customer Service Manager, Mitel Business Dashboard, Teleworker Solution via an integration with the Mitel Border Gateway (MBG) and Mitel Unified Communicator Advanced. This select combination of applications works together seamlessly, on a single server, to improve your ability to manage information flow amongst customers, partners, and suppliers to create a competitive advantage.

MAS integrates seamlessly with the Mitel 3300 IP Communications Platform (ICP), the Mitel 5000 Communication Platform (CP), and the Mitel Axxess® platform. Ongoing administration of the applications is completed via a user-friendly, web-based interface. Adding a user to one or several applications is easily accomplished using MAS.

Simplified management and single-server advantages translate into time and cost reduction associated with initial deployment and ongoing management overhead. All of which translate into more time focused on your business. MAS can also be deployed in a VMWARE enviornment.

	Mitel Business Dashboard Mitel Business Dashboard provides business-wide telephony reporting to help businesses manage their day-to-day operations. Complete real-time and historical reporting enables you to improve business processes and performance, and identify opportunities for cost savings
	Mitel Customer Service Manager As one application in the Mitel Applications Suite, a communications solution for small and medium-sized businesses, Customer Service Manager provides entry-level contact center functionality for effectively sharing calls amongst a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents.
	Mitel Teleworker Solution For companies looking to cost-effectively optimize productivity, Mitel teleworking solutions allow employees "plug and work" access to the corporate voice and data network from home or on the road, seamlessly retaining all of the features and functionality enjoyed at the office.
	Mitel NuPoint Unified Messaging Standard Edition Mitel NuPoint Unified MessagingTM (UM; formerly Mitel NuPoint Messenger IP®) Standard Edition is a full-featured and flexible unified messaging solution with a low total cost of ownership.
	Mitel Unified Communicator Mobile Mitel Unified Communicator® (UC) Mobile (formerly Mitel Mobile Extension) empowers users with a single phone number and a single voice mailbox while providing them with access to the business communications features they need - anywhere, anytime.
	Mitel Audio and Web Conferencing Mitel Audio and Web Conferencing (AWC; formerly Inter-Tel Audio and Web Conferencing) is a simple, cost-effective and scalable audio and web conferencing solution. AWC supports up to 200 audio and web conferencing ports and is the perfect solution for connecting people together quickly and simply, regardless of their location.
	Mitel Unified Communicator Advanced Mitel Unified Communicator® (UC) Advanced is Mitel’s award-winning unified communications application that provides a single access point for all business communication and collaboration needs. It allows real-time access to everyone in the organization, on or off the premises, and enhances the effectiveness of “in the moment” communications. UC Advanced offers: Rich presence and availability Deskphone and softphone integration Corporate directory access Visual voice mail Detailed call history Secure instant messaging Point-to-point video Integration with Microsoft® Outlook® and Office, and IBM® Lotus Notes® And more... With UC Advanced Mobile, there’s no more “out of office” – even when you are mobile. UC Advanced Mobile installs as a client on supported BlackBerry®, Android™, and iPhone® / iPad® devices and extends key UC Advanced capabilities to mobile users. Search your corporate directory, check visual voice mail, and automatically update your presence status and call routing preferences based on your location or time of day.