Computer Telephony Products
Mitel offers computer telephony products that allow you to enhance your contact center to improve customer service, increase productivity and create more efficient handling of calls through computer telephony integration. From Interactive Voice Response to Automatic Call Distribution solutions, we provide the computer telephony products you need to more effectively manage your contact center environment. Additionally, our computer telephony products include contact center and help desk accessories such as monitors and electronic wallboard displays.
For information on product and application interoperability, please contact your nearest Rel Comm office.
Xarios CTI Software
Computer Telephony Integration (CTI) is a key component in enhancing performance and improving customer service within any communications-reliant business. Xarios delivers a range of software solutions developed specifically for Inter-Tel 5000 and Axxess communications platforms.
Xarios Application Server- Provides a bridge between a telephony installation and your existing IT infrastructure.
Xarios Phone Manager- Allows you to track call history, manage contacts, retrieve voicemail and view colleagues' DND/ACD status, all from your desktop.
Xarios Hot Desking- Functionality allows employees to use any phone in the business as their own, simply by logging in to it.
ELOŽ manufacturers a series of touch-screen computer monitors and associated software. The monitors can be used in various computer telephony applications. They also provide an effective way to enhance the Inter-Tel Attendant Console software application.
Spectrum Corporation manufactures a wide range of electronic wallboards used in the contact center and help desk environments. Single and multiline wallboards are capable of displaying color-coded, real-time ACD information as well as informative and motivational messages. Mitel offers a complete line of Spectrum electronic wallboards and software.
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